Thanks!

We have received your service ticket information!

During normal business hours someone from our Customer Care Center will be getting back with you shortly.

Otherwise, we will contact you on the next business day.

In the meantime, here’s what you can expect…

You'll Receive A Phone Call From Us

During normal business hours or within 24-hours (if this is after hours), expect to receive a phone call from a caller ID that is similar to the one on this website.

We use an automated system to match you with one of our available Customer Care Center representatives.

We'll Ask You Some Questions

We may need to ask you some additional questions so we can locate your account.

Then we’ll ask more about your service issue so that we can properly help you.

We'll Schedule a Service Call if Needed

If your call is simply in regards to an update about the status of a project or service issue, then we’ll do our best to get this information to you on our first call. If not, we may have to call you back to give you the update.

If your call requires us setting up a service call, we’ll do just that and communicate the date and time scheduled after coordinating with all involved parties.

Check Out This Brief Message From Our Founder

Jim Felton, founder of Southern Industries Home Improvements

“I’m here today to personally guarantee you the very finest in quality materials, the best in craftsmanship and the very best in old-fashioned service.”